Private and Informed Consent Policy

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1. Informed Consent

   • The Ayurvedic practice comes from thousands of years of knowledge built from traditional healing systems from India, focusing on the unique path each person must pursue towards achieving optimal health. The guidance provided by your Ayurvedic Counselor is based on their understanding of your individual constitution and any potential imbalances. Your health program may involve lifestyle changes, varying degrees of dietary recommendations, the support of spices for your treatments, and Ayurvedic body Practices.

   • The Counselor guiding your Ayurvedic journey is not a licensed medical doctor, or a nationally certified massage therapist, and therefore does not offer advice that would alter your existing, or potentially existing, medical care. Giovana Malufe is trained as an Ayurvedic Yoga Specialist and an Ayurvedic Lifestyle Consultant Ayurvedic Counselor, as certified by [the Boston School of Ayurveda. She is also trained as a holistic Health Coach certified by the Institute of Integrative Nutrition and is pursuing a Doula Certification through Uncovering Birth. It is important to note that Ayurveda is recognized in the United States as a complementary and alternative medicine.

 

Limitation of Liability

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• To the fullest extent permitted by applicable law, Giovana Malufe and any affiliated partners, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of income, emotional distress, or physical harm, arising out of or related to:

• Your use of or inability to use the counseling services provided, including any advice, recommendations, or guidance offered during sessions.

• Any health-related outcomes or changes resulting from the application of advice or recommendations provided during counseling sessions. You acknowledge that results may vary based on individual circumstances and adherence to the guidance given.

• Any services or products recommended or referred to by Giovana Malufe, including but not limited to their quality, safety, effectiveness, or appropriateness.

• Any temporary or permanent interruptions, suspensions, or terminations of counseling services due to unforeseen circumstances or necessary adjustments.

• Giovana Malufe does not guarantee specific health outcomes or results from counseling services. The services are intended to support your health and wellness journey but are not a substitute for professional medical advice, diagnosis, or treatment.

• In no event shall Giovana Malufe’s total liability to you for any claims arising from or related to the counseling services exceed the total amount you paid for services during the three (3) months preceding the date of the claim.

• Counseling services are provided "as is" and "as available," with no warranties, express or implied, including but not limited to implied warranties of fitness for a particular purpose or non-infringement. You acknowledge that you are solely responsible for your health decisions.

• Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Therefore, some of the above limitations may not apply to you. In such jurisdictions, Giovana Malufe’s liability is limited to the maximum extent permitted by law.

• Ayurveda does not diagnose or treat pathological conditions as defined by Western medicine. Instead, the focus is on enhancing the body’s natural ability to maintain itself healthy and balanced. By participating in an Ayurvedic health program or bodywork session, you acknowledge and understand this approach, and accept full responsibility for your health decisions and outcomes. You further agree to release the practitioner and associated entities from any liability for any adverse effects you may associate with your care. 

• If you have any undiagnosed symptoms or conditions, it is strongly recommended that you seek a formal evaluation from a licensed healthcare provider. While your Ayurvedic practitioner may assess your vital signs and perform certain examinations, these are interpreted through the lens of Ayurveda, and not that of conventional Western medicine, and do not replace a medical examination.

 

Collection of Information

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• We collect personal information from you in various ways, including when you register on our website, complete surveys, communicate with us, or place orders for products or services through any of our channels. This information may be gathered during online interactions or other forms of communication. All information gathered is treated with the upmost level of confidentiality and is only used for its intended purposes.

• You have the right to access, correct, or update any personal information you have provided to us. If you wish to make changes or request that we stop using your information, please contact us via email at [giovana@giovanamalufe.com].

 

Cookies and Data Collection

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• Our website may utilize cookies, small text files stored on your device, to gather non-personal information and enhance your experience. Cookies enable us to offer customized content, track site usage, and improve our services. You have the option to disable cookies, although this may limit certain functionalities in our website.

 

Use and Sharing of Information

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• The information we collect is used to fulfill your requests, potentially provide targeted advertising, send you promotional materials, review and improve website operations, resolve issues, and protect the security of our website and services.

• We may share your information with employees, contractors, affiliates, and service providers to facilitate business operations or fulfill your requests. Additionally, we may disclose information in response to legal requirements, public safety concerns, or if our business or assets are transferred.

• We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and in the program contracted with you, unless a longer retention period is required or permitted by law.

• In the event of a data breach for any reason, we will promptly initiate an investigation to determine the scope and cause of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will notify you as soon as possible. We will work to resolve the breach and take necessary steps to prevent future breaches, including reviewing and strengthening our data protection measures.

 

User Responsibilities

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• You are responsible for providing accurate, current, and complete information during registration, account setup, and any other interactions with our services. You agree to promptly update your information if it changes.

• [You are responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must take appropriate measures to protect your account from unauthorized access, such as using a strong password and logging out after each session. If you suspect any unauthorized use of your account, you must notify us immediately].

• You agree not to engage in any activity that:

• Violates any applicable laws or regulations.

• Infringes upon the rights of others, including intellectual property rights.

• Involves the transmission of viruses, malware, or any other malicious code.

• Attempts to gain unauthorized access to our systems, services, or user accounts.

• Involves using our services for any fraudulent, harmful, or unlawful purposes.

• Interferes with or disrupts the proper functioning of our website, services, or servers.

• If you submit content (e.g., reviews, comments, or posts) to our website, you agree that the content will not:

• Contain offensive, abusive, or defamatory material.

• Promote or incite illegal activities.

• Violate any third-party rights, including privacy, copyright, and trademark rights.

• You agree to comply with all terms and conditions set forth in this agreement and any other policies or guidelines provided by us. Failure to comply may result in suspension or termination of your account and access to our services, without any refund.

• You are responsible for all actions taken under your account, whether by you or by any other person using your account. You agree to use our services responsibly and in a manner that does not harm or infringe upon the rights of others.

 

Cancellation and Rescheduling

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• If you wish to cancel a scheduled service, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.

• If you cancel a service that has already commenced, you may only be eligible for a partial refund based on the portion of the service that was delivered.

• Certain services are non-refundable, including but not limited to consultation fees, administrative fees, and any services explicitly marked as non-refundable at the time of purchase.

 

Returns and Refunds

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• We strive to provide exceptional service and aim to ensure your complete satisfaction. However, if you are not satisfied with the service provided, you may be eligible for a refund or cancellation under the following conditions:

• Refund requests must be made within 14 days of the service date. After this period, refunds may not be available.

• Refunds are generally issued for services not rendered as agreed or if the service did not meet the outlined expectations as per our agreement.

• To request a refund, please contact our customer support team at [giovana@giovanamalufe.com] with your service details and the reason for the refund request.

• Refunds will be considered on a case-by-case basis. We may request additional information to understand the issue and determine eligibility for a refund.

• Partial refunds may be granted in cases where only part of the service was completed or where there was a partial fulfillment of the agreed service terms.

• If you haven’t received a refund yet, please check with your payment provider as processing times may vary. If you have followed up and still have not received your refund, contact us at [giovana@giovanamalufe.com].

 

Policy Updates

• This privacy policy may be revised periodically. Any significant changes will be communicated through our website, ensuring you are informed of any updates.

 

Contact Information

• For any questions or concerns regarding this Informed Consent and Privacy Policy, please contact us at [giovana@giovanamalufe.com].